Returns and Refunds

RETURNING AN ORDER
You may return the product to Boss Living should you find it damaged, incorrect or the goods do not meet your approval.

Any courier damages or incorrect deliveries should be advised by e-mail, together with a clear digital image of the problem, within 3 days of receipt of the goods to info@bossliving.co.uk

If the goods do not meet your approval, you will need to notify Boss Living by e-mail to info@bossliving.co.uk within 14 days of receipt of the goods, and return the goods within 30 days of receipt of the goods.

 

Once we have been notified we will provide the information of the return address for you.

The cost of any returns carriage shall be borne by you. All returns should be insured against carrier damage i.e. recorded delivery. You are responsible for the safekeeping of the item until we receive it. All returns must be packaged in their original packaging to avoid damage.

All returns will be assessed for damage and customer abuse, should we feel that either have been carried out we may either, offer a partial refund, or no refund. We will not accept returns if the item is used, unless found to be faulty. In the event of a fault you must first contact Boss Living by phone or e-mail, we may wish to send an agent to access the fault, for possible repair, before agreeing any return.

If you are dissatisfied with our products or services, please see our Complaints Process

This does not affect your statutory rights.